feat: remove Intercom usage

apps/client/components/APM.tsx

@@ -1,28 +1,9 @@
 import { useAuth0 } from '@auth0/auth0-react'
-import { useIntercom } from '@maybe-finance/client/shared'
-import { useRouter } from 'next/router'
 import { useEffect } from 'react'
 import * as Sentry from '@sentry/react'
 
 export default function APM() {
     const { user } = useAuth0()
-    const router = useRouter()
-    const intercom = useIntercom()
-
-    // Boot intercom
-    useEffect(() => {
-        const isBooted = intercom.boot()
-
-        const handleRouteChange = () => {
-            if (isBooted) {
-                intercom.update()
-            }
-        }
-
-        router.events.on('routeChangeComplete', handleRouteChange)
-
-        return () => router.events.off('routeChangeComplete', handleRouteChange)
-    }, [intercom, router.events])
 
     // Identify Sentry user
     useEffect(() => {

apps/client/components/Meta.tsx

@@ -48,15 +48,6 @@ export default function Meta() {
                 href="https://cdn.jsdelivr.net/npm/remixicon@2.5.0/fonts/remixicon.css"
                 rel="stylesheet"
             />
-
-            {/* Intercom  */}
-            <script
-                type="text/javascript"
-                dangerouslySetInnerHTML={{
-                    __html: `window.INTERCOM_APP_ID='${env.NEXT_PUBLIC_INTERCOM_APP_ID}';(function(){var w=window;var ic=w.Intercom;if(typeof ic==="function"){ic('reattach_activator');ic('update',w.intercomSettings);}else{var d=document;var i=function(){i.c(arguments);};i.q=[];i.c=function(args){i.q.push(args);};w.Intercom=i;var l=function(){var s=d.createElement('script');s.type='text/javascript';s.async=true;s.src='https://widget.intercom.io/widget/' + window.INTERCOM_APP_ID;var x=d.getElementsByTagName('script')[0];x.parentNode.insertBefore(s, x);};if(document.readyState==='complete'){l();}else if(w.attachEvent){w.attachEvent('onload',l);}else{w.addEventListener('load',l,false);}}})();`,
-                }}
-            />
-            {/* End Intercom */}
         </Head>
     )
 }

apps/client/env.ts

@@ -10,7 +10,6 @@ const env = {
         process.env.NEXT_PUBLIC_LD_CLIENT_SIDE_ID || 'REPLACE_THIS',
     NEXT_PUBLIC_SENTRY_DSN: process.env.NEXT_PUBLIC_SENTRY_DSN,
     NEXT_PUBLIC_SENTRY_ENV: process.env.NEXT_PUBLIC_SENTRY_ENV,
-    NEXT_PUBLIC_INTERCOM_APP_ID: process.env.NEXT_PUBLIC_INTERCOM_APP_ID || 'REPLACE_THIS',
 }
 
 export default env

apps/client/pages/oauth.tsx

@@ -1,4 +1,4 @@
-import { BrowserUtil, usePlaid } from '@maybe-finance/client/shared'
+import { usePlaid } from '@maybe-finance/client/shared'
 import { Disclosure, Transition } from '@headlessui/react'
 import { RiArrowUpSFill } from 'react-icons/ri'
 import { Button, LoadingSpinner } from '@maybe-finance/design-system'
@@ -56,14 +56,9 @@ export default function OAuth() {
                                                     </li>
                                                     <li>
                                                         Still not working?{' '}
-                                                        <button
+                                                        <a className="underline text-cyan" href="mailto:hello@maybe.co">
-                                                            onClick={() =>
-                                                                BrowserUtil.showIntercom()
-                                                            }
-                                                            className="underline text-cyan"
-                                                        >
                                                             Let us know!
-                                                        </button>
+                                                        </a>
                                                     </li>
                                                 </ul>
                                             </Disclosure.Panel>

apps/server/src/app/routes/users.router.ts

@@ -145,19 +145,6 @@ router.get(
     })
 )
 
-router.get(
-    '/intercom',
-    endpoint.create({
-        resolve: async ({ ctx }) => {
-            if (!ctx.user || !ctx.user.id) {
-                throw new Error('User not found')
-            }
-
-            return ctx.userService.getIntercomMetadata(ctx.user.id, env.NX_INTERCOM_SECRET)
-        },
-    })
-)
-
 router.put(
     '/',
     endpoint.create({

apps/server/src/env.ts

@@ -65,8 +65,6 @@ const envSchema = z.object({
         .string()
         .default(process.env.NODE_ENV === 'development' ? 'dev' : 'combined'),
 
-    NX_INTERCOM_SECRET: z.string().optional(),
-
     NX_STRIPE_SECRET_KEY: z.string().default('REPLACE_THIS'),
     NX_STRIPE_WEBHOOK_SECRET: z.string().default('whsec_REPLACE_THIS'),
     NX_STRIPE_PREMIUM_MONTHLY_PRICE_ID: z.string().default('price_REPLACE_THIS'),

aws/maybe-app/lib/stacks/server-stack.ts

@@ -179,15 +179,6 @@ export class ServerStack extends Stack {
                         }
                     )
                 ),
-                NX_INTERCOM_SECRET: ECSSecret.fromSsmParameter(
-                    StringParameter.fromSecureStringParameterAttributes(
-                        this,
-                        'IntercomSecretParam',
-                        {
-                            parameterName: '/providers/NX_INTERCOM_SECRET',
-                        }
-                    )
-                ),
                 NX_STRIPE_SECRET_KEY: ECSSecret.fromSsmParameter(
                     StringParameter.fromSecureStringParameterAttributes(
                         this,

libs/client/features/src/onboarding/sidebar/SidebarOnboarding.tsx

@@ -13,7 +13,6 @@ import {
     RiMore2Fill,
 } from 'react-icons/ri'
 import { HiOutlineSparkles } from 'react-icons/hi'
-import { BrowserUtil } from '@maybe-finance/client/shared'
 import Link from 'next/link'
 import { AnimatePresence, motion } from 'framer-motion'
 
@@ -399,13 +398,11 @@ export function SidebarOnboarding({ onClose, onHide }: Props) {
             </Disclosure>
 
             <p className="text-sm text-gray-100">
-                If you have any issues with connecting accounts, please let us know{' '}
+                If you have any issues with connecting accounts,{' '}
-                <button
+                <a className="text-cyan underline" href="mailto:hello@maybe.co">
-                    onClick={() => BrowserUtil.showIntercom()}
+                    please let us know
-                    className="text-cyan cursor-pointer hover:underline"
+                </a>
-                >
+                .
-                    via live chat
-                </button>
             </p>
         </>
     )

libs/client/features/src/user-details/LinkAccountFlow.tsx

@@ -1,5 +1,5 @@
 import { useAuth0 } from '@auth0/auth0-react'
-import { BoxIcon, BrowserUtil, linkAuth0AccountCtx, useUserApi } from '@maybe-finance/client/shared'
+import { BoxIcon, linkAuth0AccountCtx, useUserApi } from '@maybe-finance/client/shared'
 import { Button, DialogV2 } from '@maybe-finance/design-system'
 import { useQueryClient } from '@tanstack/react-query'
 import { useState } from 'react'
@@ -253,12 +253,9 @@ function LinkError({ onClose, error }: { onClose(): void; error: string }) {
 
             <p className="mb-2 text-gray-50 text-base">{error}</p>
 
-            <button
+            <a className="underline text-cyan text-base mb-6" href="mailto:hello@maybe.co">
-                className="underline text-cyan text-base mb-6"
-                onClick={BrowserUtil.showIntercom}
-            >
                 Please contact us.
-            </button>
+            </a>
 
             <div className="flex w-full gap-4">
                 <Button fullWidth onClick={onClose}>

libs/client/shared/src/api/useAccountApi.ts

@@ -8,10 +8,9 @@ import type {
 } from '@tanstack/react-query'
 
 import { useMemo } from 'react'
-import sumBy from 'lodash/sumBy'
 import toast from 'react-hot-toast'
 import { useInfiniteQuery, useMutation, useQuery, useQueryClient } from '@tanstack/react-query'
-import { useAxiosWithAuth, useIntercom } from '..'
+import { useAxiosWithAuth } from '..'
 import { invalidateAccountQueries } from '../utils'
 
 const AccountApi = (axios: AxiosInstance) => ({
@@ -135,7 +134,6 @@ export function useAccountApi() {
     const queryClient = useQueryClient()
     const { axios } = useAxiosWithAuth()
     const api = useMemo(() => AccountApi(axios), [axios])
-    const { update: updateIntercom } = useIntercom()
 
     const useAccounts = (
         options?: Omit<
@@ -152,13 +150,6 @@ export function useAccountApi() {
             staleTime: staleTimes.accounts,
             onSuccess: (...args) => {
                 if (options?.onSuccess) options.onSuccess(...args)
-
-                const [{ accounts, connections }] = args
-                updateIntercom({
-                    'Manual Accounts': accounts.length,
-                    'Connected Accounts': sumBy(connections, (c) => c.accounts.length),
-                    Connections: connections.length,
-                })
             },
             ...options,
         })

libs/client/shared/src/api/useUserApi.ts

@@ -38,11 +38,6 @@ const UserApi = (
         return data
     },
 
-    async getIntercomMetadata() {
-        const { data } = await axios.get<SharedType.UserIntercomMetadata>('/users/intercom')
-        return data
-    },
-
     async update(userData: SharedType.UpdateUser) {
         const { data } = await axios.put<SharedType.User>('/users', userData)
         return data
@@ -254,22 +249,6 @@ export function useUserApi() {
             staleTime: staleTimes.insights,
         })
 
-    const useIntercomMetadata = (
-        options?: Omit<
-            UseQueryOptions<
-                SharedType.UserIntercomMetadata,
-                unknown,
-                SharedType.UserIntercomMetadata,
-                any[]
-            >,
-            'queryKey' | 'queryFn'
-        >
-    ) =>
-        useQuery(['users', 'intercom-metadata'], api.getIntercomMetadata, {
-            refetchOnWindowFocus: false,
-            ...options,
-        })
-
     const useProfile = (
         options?: Omit<
             UseQueryOptions<SharedType.User, unknown, SharedType.User, any[]>,
@@ -471,7 +450,6 @@ export function useUserApi() {
         useNetWorthSeries,
         useInsights,
         useCurrentNetWorth,
-        useIntercomMetadata,
         useProfile,
         useUpdateProfile,
         useAuth0Profile,

libs/client/shared/src/hooks/index.ts

@@ -1,7 +1,6 @@
 export * from './useAxiosWithAuth'
 export * from './useDebounce'
 export * from './useFinicity'
-export * from './useIntercom'
 export * from './useInterval'
 export * from './useLastUpdated'
 export * from './useLocalStorage'

libs/client/shared/src/hooks/useFinicity.ts

@@ -5,12 +5,10 @@ import type {
     ConnectCancelEvent,
     ConnectDoneEvent,
     ConnectErrorEvent,
-    ConnectRouteEvent,
 } from '@finicity/connect-web-sdk'
 import { useFinicityApi } from '../api'
 import { useAccountContext, useUserAccountContext } from '../providers'
 import { useLogger } from './useLogger'
-import { BrowserUtil } from '..'
 
 export function useFinicity() {
     const logger = useLogger()
@@ -35,9 +33,6 @@ export function useFinicity() {
             FinicityConnect.launch(link, {
                 onDone(evt: ConnectDoneEvent) {
                     logger.debug(`Finicity Connect onDone event`, evt)
-                    BrowserUtil.trackIntercomEvent('FINICITY_CONNECT_DONE', {
-                        ...evt,
-                    })
                     setExpectingAccounts(true)
                 },
                 onError(evt: ConnectErrorEvent) {
@@ -50,25 +45,15 @@ export function useFinicity() {
                             'finicity.error.reason': evt.reason,
                         },
                     })
-                    BrowserUtil.trackIntercomEvent('FINICITY_CONNECT_ERROR', {
-                        ...evt,
-                    })
                 },
                 onCancel(evt: ConnectCancelEvent) {
                     logger.debug(`Finicity Connect onCancel event`, evt)
-                    BrowserUtil.trackIntercomEvent('FINICITY_CONNECT_CANCEL', {
-                        ...evt,
-                    })
                 },
-                onUser(evt: any) {
+                onUser() {
-                    BrowserUtil.trackIntercomEvent('FINICITY_CONNECT_USER_ACTION', {
+                    // ...
-                        ...evt,
-                    })
                 },
-                onRoute(evt: ConnectRouteEvent) {
+                onRoute() {
-                    BrowserUtil.trackIntercomEvent('FINICITY_CONNECT_ROUTE_EVENT', {
+                    // ...
-                        ...evt,
-                    })
                 },
             })
         },

libs/client/shared/src/hooks/useIntercom.ts

@@ -1,50 +0,0 @@
-import { useCallback } from 'react'
-import { useAuth0 } from '@auth0/auth0-react'
-import type { SharedType } from '@maybe-finance/shared'
-import { useUserApi } from '../api'
-import { BrowserUtil } from '..'
-
-export function useIntercom() {
-    const { user, isAuthenticated } = useAuth0<SharedType.Auth0ReactUser>()
-
-    const { useIntercomMetadata } = useUserApi()
-    const { data: intercomMetadata } = useIntercomMetadata({ enabled: isAuthenticated })
-
-    const boot = useCallback(
-        (data?: BrowserUtil.IntercomData) => {
-            if (!user?.sub || !intercomMetadata?.hash) return false
-
-            BrowserUtil.bootIntercom({
-                user_id: user.sub,
-                user_hash: intercomMetadata.hash,
-                email: user.email,
-                name: user.name,
-                last_request_at: Math.floor(new Date().getTime() / 1000),
-                ...data,
-            })
-
-            return true
-        },
-        [user, intercomMetadata]
-    )
-
-    const update = useCallback(
-        (data?: BrowserUtil.IntercomData, updateLastRequestAt = true) => {
-            if (!user?.sub || !intercomMetadata?.hash) return
-
-            BrowserUtil.updateIntercom({
-                user_id: user.sub,
-                user_hash: intercomMetadata.hash,
-                email: user.email,
-                name: user.name,
-                last_request_at: updateLastRequestAt
-                    ? Math.floor(new Date().getTime() / 1000)
-                    : undefined,
-                ...data,
-            })
-        },
-        [user, intercomMetadata]
-    )
-
-    return { boot, update }
-}

libs/client/shared/src/hooks/usePlaid.ts

@@ -2,7 +2,6 @@ import * as Sentry from '@sentry/react'
 import { DateTime } from 'luxon'
 import { useEffect, useState } from 'react'
 import { usePlaidLink } from 'react-plaid-link'
-import { BrowserUtil } from '..'
 import { usePlaidApi } from '../api'
 import { useAccountContext } from '../providers'
 import { useLogger } from './useLogger'
@@ -68,22 +67,8 @@ export function usePlaid(mode: 'default' | 'oauth' = 'default') {
             }
         },
         // https://plaid.com/docs/link/web/#onexit
-        onExit: (error, metadata) => {
+        onExit: () => {
-            if (error) {
+            // ...
-                const { error_code, error_type, error_message, display_message } = error
-                BrowserUtil.trackIntercomEvent(`PLAID_LINK_EXIT_ERROR`, {
-                    error_type,
-                    error_code,
-                    error_message,
-                    display_message,
-                    reference: 'https://plaid.com/docs/errors/',
-                })
-            }
-
-            BrowserUtil.trackIntercomEvent('PLAID_EXIT_EVENT', {
-                ...error,
-                ...metadata,
-            })
         },
         // https://plaid.com/docs/link/web/#onevent
         onEvent: (event, metadata) => {
@@ -97,9 +82,6 @@ export function usePlaid(mode: 'default' | 'oauth' = 'default') {
                 },
             })
 
-            // Capture all events to Intercom
-            BrowserUtil.trackIntercomEvent(event, metadata)
-
             logger.debug(
                 `Plaid link event: ${event} for session ID ${metadata.link_session_id}`,
                 metadata

libs/client/shared/src/utils/index.ts

@@ -1,5 +1,4 @@
 export * from './image-loaders'
-export * from './intercom'
 export * from './browser-utils'
 export * from './account-utils'
 export * from './agreement-utils'

libs/client/shared/src/utils/intercom.ts

@@ -1,36 +0,0 @@
-export type IntercomData = {
-    user_id?: string
-    user_hash?: string
-    email?: string
-    name?: string
-
-    last_request_at?: number
-
-    'Manual Accounts'?: number
-    'Connected Accounts'?: number
-    Connections?: number
-}
-
-export function bootIntercom(data?: IntercomData) {
-    const w = window as any
-    w.Intercom('boot', {
-        app_id: w.INTERCOM_APP_ID,
-        ...data,
-    })
-}
-
-export function updateIntercom(data?: IntercomData) {
-    ;(window as any).Intercom('update', {
-        ...data,
-    })
-}
-
-export function trackIntercomEvent(name: string, data: Record<string, any>) {
-    ;(window as any).Intercom('trackEvent', name, {
-        ...data,
-    })
-}
-
-export function showIntercom() {
-    ;(window as any).Intercom('show')
-}

libs/server/features/src/user/user.service.ts

@@ -20,7 +20,6 @@ import type { IAccountQueryService } from '../account'
 import type { SharedType } from '@maybe-finance/shared'
 import { CopyObjectCommand, MetadataDirective } from '@aws-sdk/client-s3'
 import { DateTime } from 'luxon'
-import crypto from 'crypto'
 import { DbUtil } from '@maybe-finance/server/shared'
 import { DateUtil } from '@maybe-finance/shared'
 import { flatten } from 'lodash'
@@ -279,22 +278,6 @@ export class UserService implements IUserService {
         }
     }
 
-    async getIntercomMetadata(
-        userId: User['id'],
-        secret?: string
-    ): Promise<SharedType.UserIntercomMetadata> {
-        const { auth0Id } = await this.prisma.user.findUniqueOrThrow({
-            select: { auth0Id: true },
-            where: { id: userId },
-        })
-
-        return {
-            hash: secret
-                ? crypto.createHmac('sha256', secret).update(auth0Id).digest('hex')
-                : undefined,
-        }
-    }
-
     async getSignedAgreements(userId: User['id']) {
         return this.prisma.agreement.findMany({
             distinct: 'type',

libs/shared/src/types/user-types.ts

@@ -227,10 +227,6 @@ export type UserSubscription = {
     currentPeriodEnd: DateTime | null
 }
 
-export type UserIntercomMetadata = {
-    hash?: string
-}
-
 export type UserMemberCardDetails = {
     memberNumber: number
     name: string