Update bug_report.md

Signed-off-by: Zach Gollwitzer <zach@maybe.co>

.github/ISSUE_TEMPLATE/bug_report.md

@@ -1,32 +1,59 @@
 ---
 name: Bug report
-about: Create a report to help us improve
+about: Open a bug report when you experience broken functionality within the latest version of the Maybe app
 title: 'Bug: [Add descriptive title here]'
 labels: ''
 assignees: ''
 
 ---
 
-**Where did this bug occur? (required)**
+## Before you start (required)
 
-- [ ] I am a self-hosted user reporting a bug from my self hosted app
+### General checklist
-  - [ ] I have verified that I am running the **latest** version of the Maybe app (your app should be running [this version](https://github.com/maybe-finance/maybe/pkgs/container/maybe) before opening a bug)
-- [ ] I am a user of Maybe's paid app
 
-_Please note, if you are reporting a bug with sensitive data, please open an Intercom chat from within the app for help_
+- [ ] I have removed personal / sensitive data from screenshots and logs
+- [ ] I have searched [existing issues](https://github.com/maybe-finance/maybe/issues?q=is:issue) and [discussions](https://github.com/maybe-finance/maybe/discussions) to ensure this is not a duplicate issue
+    
+### How are you using Maybe?
+
+- [ ] I am a paying Maybe customer (hosted version)
+- [ ] I am a self-hosted user
+
+### Self hoster checklist
+
+_Paying, hosted users should delete this entire section._
+
+If you are a self-hosted user, please complete all of the information below.  Issues with incomplete information will be marked as `Needs Info` to help our small team prioritize bug fixes.
+
+- Self hosted app commit SHA (find in user menu): [enter commit sha here]
+  - [ ] I have confirmed that my app's commit is the latest version of Maybe
+- Where are you hosting?
+  - [ ] Render
+  - [ ] Docker Compose
+  - [ ] Umbrel
+  - [ ] Other (please specify)
+
+---
+
+## Bug description
 
-**Describe the bug**
 A clear and concise description of what the bug is.
 
-**To Reproduce**
+### To Reproduce
+
+Be as specific as possible so Maybe maintainers can quickly reproduce the bug you're experiencing.
+
 Steps to reproduce the behavior:
+
 1. Go to '...'
 2. Click on '....'
 3. Scroll down to '....'
 4. See error
 
-**Expected behavior**
+### Expected behavior
-A clear and concise description of what you expected to happen.
 
-**Screenshots / Recordings**
+What is the intended behavior that you would expect?
-If applicable, add screenshots or short video recordings to help show the bug in more detail.
+
+### Screenshots and/or recordings
+
+We highly recommend providing additional context with screenshots and/or screen recordings.  This will _significantly_ improve the chances of the bug being addressed and fixed quickly.